A World of Satisfied Customers
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"Thank you so much for your attention to detail and communication with the customer. I shall
recommend your company to anyone I meet who might require your services."
- Amy Habbinga, Camarillo, California 93010-7509
"Thanks again. You guys rock!."
- John Easton, Highlands Ranch, CO 80129
"Thank you - you have been a wonderful company to deal with and I will keep that in mind for future purchases."
- Angela Bollard, Norfolk, Connecticut 06058-1360
"I shall certainly recommend you not only for your good prices, but also for your excellent customer service."
- Richard Finch, Garberville, California 95542-9611
"I've had very good service from the few Internet vendors I've dealt with but the depth of your response and interest
you show in my small order is remarkable!"
- Jim Parrish, Prior Lake, Minnesota 55372-1316
"That's great service. I'll bookmark your site and use you again."
- Russell Alberts, Omaha, Nebraska 68124-1854
"Thank you again, I will continue buying from you and without any hesitation recommend
your company to other home improvement novices."
- Jim, New York, NY 10027-5901
"Guys, You are really great!...Thank you very much! Good luck!"
- Vladimir Lavrovsky, Alpharetta, GA 30022
"....Thank you for saving me the cost of a new toilet & shower unit!!"
- Margaret Hammar, South Bend, Indiana 46637-1369
"When a company goes out of their way as long as you did to help a customer, I think they should know that they are appreciated for it"
- Brenda Trent, Uniontown, Ohio 44685-8443
"Hello, and thank you for such rapid service. I ordered this... yesterday afternoon, and it has already arrived! It was only 21 hours from placing the order online to having the part. Have you thought of expanding your business beyond plumbing? You could compete with anyone I've dealt with on the Internet."
- Jay Gorud, Oakland, California 94618-2148
"I have ordered many products over the Internet and this is by far the best experience I've had. Your company is prompt, easy WEB navigation and communicates to the customer in a proficient manner. I look forward to doing business with you in the future."
-John Devine, Middleboro, Massachusetts 02346-3605
"Thank you for your prompt response and service...
Your responses and service should be how all Companies need to care for their customers."
- Ralph Schorbach, La Verne, California 91750-1805
"Your service truly is excellent and I have already mentioned your site to others. I am a firm believer in supporting
companies that I feel are of quality such as yours."
- Bob Roig, Barrington, Illinois 60010-4461
"Thank you for going the extra mile concerning my order. I appreciate your efforts and you'll hear from me again."
- Steve Hughes, Valley Center, California 92082-7468
"...That's very impressive....I'm grateful for the speedy delivery. Good job to you and your company....
Excellent job all around by you guys. I'll be sure to pass on the good word to the contractor who's
helping me remodel my kitchen."
- Bill Murphy, Ankeny, Iowa 50021-9545
"I just wanted to write to say THANK YOU! We had such a hard time finding a sink to fit our small bathroom and found one right away on your web site.
We received the sink three weeks earlier than we expected! Your prices were fantastic....shipping SO reasonable...and you were very responsive to my initial questions.
Thank you for everything. :-)"
- Debbie Logan, Middleboro, Massachusetts 02346-3336
"...I am very impressed with your service!"
- Laurie Merillat, Defiance, Ohio 43512-2135
"Great selection and better service! Also extremely happy with my previous order."
- Gene Nomicos, Bellevue, Washington 98005-5625
"I want to thank you for your fine service....I would recommend your company to anyone that may be interested."
- Donald Kiesel, Dublin, California 94568-2003
"....My only retail experience as customer friendly as PlumbingSupply Group has
been has been with Nordstroms. That puts your organization in stellar company......You might
want to consider an e-retail training division to help other companies retain loyal customers."
- Stephen Eichler, Chevy Chase, Maryland 20815-4414
"...just a note to thank you for such quick and efficient service -- I received my order in record time,
and you can be assured I'll recommend your site to everyone.
- Karen Millan, Carmel, California 93923-8540
"I appreciate your service."
- Candace Hale, Glendale, Arizona 85303-3205
"....By the way, the service was impeccable and I have told many people about your website. When we need more items,
we will be returning to your website! Thank you for a very painless transaction!"
- Judy Murphy, Mesa, Arizona 85213
"Thank you for your outstanding service!"
- Frederick Kinkel, Cincinnati, Ohio 45245-2602
"...thank you very much for a speedy action."
- Joseph Taburaza, Richmond, California 94804-1026
"Thank you for such fast service."
- Tom Redgrave, Fremont, California 94536-3514
"My order arrived yesterday...and it works beautifully...Thanks again!"
- Pat Conner, Marietta, Georgia 30062-7731
"Thanks much....excellent service.....It is an extreme pleasure to do business with such an excellent organization in this day and age."
- Ron Schwab, Auburn, California 95603-9237
"Thank you very much. I received the order today, and am VERY pleased....It's refreshing to find a company
out there that cares about their customers. I only wish my local companies around here were that courteous,
and customer oriented! Thank you for a GREAT experience!"
- Dennis Homan, Bellefonte, Pennsylvania 16823-6847
"I just wanted to say 'Thanks' for your service.
I am VERY impressed with your company, the ease of the web site, and the speed of the orders and shipping.
You have done a wonderful job and have certainly won a repeat customer.
I have already mentioned your web site to two of my friends in the construction business and to a fellow co-worker. It is not often you find a
straight-up, on the level company on the Internet. I'm happy I found your site. You just keep getting better and better.
Thanks again and I look forward to doing business with you in the future and passing your web address to my friends."
- Allen M., Perryton, Texas 79070-5106
"I just have to write you and let you know what a wonderful company you are and how wonderful your employees are. I can't believe the level of customer
service I received......You are doing a top notch job in every area of your business it seems....I will definitely bookmark your web page
and come back for all of my plumbing supplies....You are running a very fine business and I am highly impressed with your sensibilities towards customer service.
You also seem to be doing an excellent job of employing quality people....I will be your loyal customer and I will recommend you to anyone who will listen. Thanks again."
- Amy Tiller, Petaluma, California
"...Thank you for exceeding my expectations!"
- Joseph Haynie, Salt Lake City, Utah 84105-1126
"...please list myself and my husband Freddy...as extremely satisfied customers. I have mentioned your website already to family, friends and other people who may now or someday in the future
wish to purchase items I think you might carry..."
- Lyn Arguello, Colorado Springs, Colorado 80903-4534
"...You saved me $100...I didn't expect my part to arrive so soon, and it works great. I'm very
pleased with your service and will recommend you to others. Thanks."
- George Rife, Salt Lake City, Utah 84109-3201
"Thanks for your great service!....I have and will continue to recommend your company to all of my associates."
- Sloan S. Venables, Vc Highlands, Nevada 89521-7132
"...I am very satisfied...Your business is one to be commended as there is rarely that type of service available today."
- Mindy Daring, Bellefontaine, Ohio 43311-2762
"Your support and quick response is outstanding. I will recommend your company
to all my friends and associates, thanks again."
- Thomas Wright, Evansville, Tennessee 37332-4065
"...It's nice to know there are companies that still place customer service and satisfaction as
one of their top priorities....Thanks again for your efficiency!"
- Julie Leprich, Lenexa, Kansas 66215-3241
"I am so amazed about your handling of my first order.
I was so impressed that I have recommended you to others. You are now my first bookmark in your category."
- James Montgomery, Cambria, California 93428-3116
"...I would certainly not hesitate to recommend you to anyone. Your customer service is first rate."
- Lucille G., Cleveland, Ohio 44130-2724
"I just wanted to respond to you and let you know how impressed I was in your service....Next time I have a significant
plumbing order, I will certainly think of your company first....You provide great service!"
- Brian McKell, Nazareth, Pennsylvania 18064-1243
"...Another happy customer...I'm impressed with your service and wouldn't hesitate to recommend you to other new home owners on my street."
- Mark R., Davis, California 95616
"Thank you for the great customer service and quality products...This is why I have your site book marked."
- Scotty Norbeck, Webster, Minnesota 55088-2103
"I love your business model. YOU GO!....Thanks again for your excellent service."
- Ken Mullen, Santa Fe, New Mexico 87506
"...how pleased I was with your service....Your service really is exceptional....Good work!"
- J. Hansen, Washington, DC
"...I will most certainly shop with you again."
- Noelle, Hopeland, Massachusetts 01747-1252
"Thanks for the fast and efficient handling of my order. I will certainly order from you again and recommend your firm to my friends."
- L. Johe, Folsom, California 95630
"...I was totally satisfied with every aspect of my recent transaction with you..."
- Harold V.C., Portsmouth, Virginia
"What awesome service, you should be proud, I ordered yesterday and it arrived today!
You communicated with me well the whole time. Telling me you got my order, what I could expect and then shipping tracking information....
What a great policy! Awesome! I will certainly do business with you again....your excellent policies made me want to write and
say how much I appreciate them."
- Alex, Los Gatos, California 95033-9002
"....nice to know people still do business in a business way!!!!!!!!!"
- Julie, Bryson City, North Carolina 28713
Some people are shy, others simply desire total privacy.
Most of our customers never write us.
We know that most of our many tens of thousands of customers are happy customers.
They indirectly tell us that they are satisfied because they keep coming back and ordering more plumbing products from us. Our
repeat business is much greater than we had ever hoped or dreamed. Thank you!
Our plumbing supply business has continued to grow rapidly each and every year since we started in 1995 on the Internet.
We also know that our customers are happy because we get so many compliments and thanks.
Yes, once in a while we do get a complaint because we are human.
It is rare, but it does happen.
On all of our many customers testimonials pages, when we show someone's full name/address we have always received their written permission to do so.
On this page (only below this point) we do show comments from customers who have written and complimented us, who have not given us written permission to show their full names/cities/etc.
Below this point, this page is unique as we do not always show the complete names/cities of our customers (this is to protect their identity. Some customers below did give
us permission to quote them but did not want us to use their entire name/city/etc). Above this point, and on all of our other many customer testimonial pages,
we do have complete written permission to show our wonderful (and obviously happy/satisfied) customer's name/city/etc.
"...I just wanted to let you know what a remarkably easy, hassle-free online experience this has been.
Never have I ordered something over the Internet or phone for that matter, where there were no glitches.
Thanks again. What a wonderfully easy to read, well diagrammed website you have."
- Colleen, South Elgin, Illinois 60177
"My order arrived yesterday, complete and in perfect condition.
I just wanted to tell you that your Web-site is the easiest, most pleasant to use of any I have tried.
It is intuitive, forgiving and fast. I only wish I had more material that I needed to order from you."
- Mr. W. B., Woodmere, New York 11598-2600
"I just received my order. Wow! You guys are absolutely fantastic. Thank you so much.
I am so impressed. I am definitely using your website again. Thanks."
- Jim N., Seattle, Washington 98103
"...I appreciate the convenience and your very timely way of handling my order.....Many thanks."
- Harriet B., Lakewood, California
"Thank you for paying attention. Great Service!"
- Wayne D., Alexandria, Virginia
"...It was a pleasure dealing with your company. Best of luck to you in all of your endeavors."
- Maria, Warrington, Pennsylvania
"This is my second time using your online store. I am glad to do business with you."
- G.B.
"...the absolute BEST place to get any plumbing stuff I've found. "
- Paulo
"I bought from you before and I liked what I got so I have returned and will keep returning when I need plumbing supplies. "
- H.G.
"It has been a pleasure ordering from your company."
- Jim A.
"You folks have done it. Made purchasing plumbing supplies actually fun."
- R.M.D.
"...I am grateful that you are there to provide us with something we could not find anywhere in our area, and I think your business is great!"
- Steve W.
"Thanks for the great service!"
- Karl H., San Diego, California
"Thanks for the fast and excellent service!"
- Helen A., Alexandria, Virginia
"Terrific website and service." (he wrote when placing his second order) "....Keep up the good work."
- Don B., Corpus Christi, Texas 78414-3918
"Thank you for the prompt response to my order. I was very please to get the products this
afternoon so I can get my bathroom back to normal."
- Fred A., Denver, Colorado
"...Excellent quality...Thanks again."
- Phil W., Augusta, Maine
"I'll use this site as an example of how I want my site to function."
- G.M.M.
"Thank you for your prompt service. If I know of anyone else that may need your services, I will definitely recommend you to them."
- Sheryl R., Portage, Indiana
"Your team is a good example of a customer focused business. Keep up the good work!"
- Jim P., Rochester, New York
"...I am absolutely impressed with the speed and congeniality of
your customer service. I will recommend you to friends and my contractors. Thanks so much."
- Stephanie, Aberdeen
"...I have to say guys....I just fell across your site through google.com, looking for inspirational quotes (sorry!) but I am very impressed! Feel like I already know
Vic and love your marketing style. Great site...and I'm a qualified web developer so I know a little about those things! You are an inspiration to the world of plumbing!"
- Karen B.
"Thanks so much for the great service!"
- Mike, League City, Texas
"Wow! I'm impressed....You guys are great!!"
- Robert, Morgan Hill, California
"...It is nice to deal with a company that responds to problems (even minor ones)
in this manner. This type of attitude is what puts a :) in Customer Service."
- Charlie, Vicksburg, Mississippi
"...Than you again for your wonderful customer service. I will recommend your services to those looking for plumbing supplies."
- Barbara, Sausalito, California
"...Sorry to take so much of your time but I just can't thank you enough. Keep up the good work."
- Trey, Austin, Arkansas
"You have some awesome customer service!! "
- Cass T.
"Thanks...good customer service!"
- Pamela, Falls Church, Virginia
"Thank you for your prompt attention and efficient handling. I am thrilled with
the faucet. Thank you."
- Lori, Wayzata, Minnesota
"Thank you very much for your reliable, prompt service !!"
- Holly, Houston, Texas
"Thank you. I am quite pleased with the pump and service."
- Ted, Mountain view, California
"....Again, thanks for the excellent service."
- Kirk, Duval, Washington
"...Count me as one of your satisfied customers
and I will recommend you to all of my friends."
- Carl, San Antonio, Texas
"You folks are really service oriented. It's nice to see this in this day and age when service is given a low priority."
- Tim, Northborough, Massachusetts
"Thank you so much for your help and patience."
- Randy, Sinking Spring, Pennsylvania
"Got the product I ordered from you and it works better than I expected. Thank you very much."
- Michael, Grand Terrace, California
"...Thanks for the excellent service."
- Al S.
"Your website is excellent. It is honest and straight forward, without a lot of hype added to products. This means you have respect for your customers.
....you seem to be doing everything right."
- L.C.
"...Anything I need in the future will be ordered from your company! (Sure beats using the telephone and
being put on hold or traveling to and from a retail store! Thank you!"
- J. Pearce
"You were very helpful when I ordered the wrong products, thanks."
- L.T.
"Thank you for the absolutely outstanding service on this order."
- A. Clarke
"Your site and service have been exemplary. That's why I am back with another order."
- N. C.
"...the absolute easiest and most comprehensive web site that I have ever used (10 years on the web)
to order parts or items..."
- Dave S.
"I like the quotes page. It, and the other subtle things that Vic's included, let me know that you've got a quality, human operation.
I appreciate this, as it's an important aspect of how I choose who I want to do business with. I've recommended the site
to a friend already, and I have just only now completed my order! How's that for demonstrating that thoughtful, creative service and operations are themselves quite powerful marketing tools. be well, and thanks for providing a satisfying transaction."
- Stuart P.
"Great site, you have the most complete offering of any plumbing supply company I have found online.
The combination of low shipping rates and available small quantities is perfect for someone like me.
I just get the parts I need and not overstock anything. I plan on coming back often. Great store!"
- S.K.
"Finding your web site was a blessing It was a quick and easy ordering process and the part arrived at my house on the exact date you said it would be delivered....IF you
were not on the Internet, I may have never been able to fix my problem."
- John, Clear Spring, Maryland
"The sinks came today and they are beautiful. Thank you for your promptness!!! I will recommend your
company to all my friends."
- Tim and Susan H.
"Just wanted you to know that your web site is the MOST INFORMATIVE I've ever seen!!!"
- L. Wagner
"You've got my business from now on!!"
- J. Walton
"Thank you again!...I am so delighted to have found your plumbing 'site' on the Internet.....yours is a quality business,
promptness the order of the day, and it is a 'treat' to place an order."
- Gayle D.
"You've got a well run company that I will again use for my future plumbing requirements."
- R. Matson
"I'm just sorry that I didn't find your site sooner. Very impressive considering most sites couldn't hold my
attention long enough to search....Can't say enough about your site."
- S. Harley
"This is my 3rd or 4th order and everything has always been fine."
- W.P.G.
"I'm a computing professional - (a user of e-mail for better than 22 years without interruption)...your ecommerce site is among the better I have used..."
- Donald J.
"Well designed shopping cart/check-out system. I especially liked the hyperlinks to your shipping policy and prices pages
and the ability to back button to the shopping cart. Too many sites leave the customer wondering when he will see the final invoice amount and whether he'll actually see the amount before
the transaction is processed."
- R. Heath
"This is my second time to order.....I'm so glad you're online and I can order from you and receive prompt service."
- J. Green
"You're the best. Found just what we wanted quickly at the price we wanted to pay that we couldn't find anywhere in a month of shopping....I shop the Internet FREQUENTLY. Your site is one of the best, if not the outright best, in terms of choice (is there
any company you don't handle?), slick effortless navigation, ease of ordering, personal service (when needed) and fair prices."
- G.R.W.
"I don't think I ever used a friendlier, clearer web site for ordering a product. "
- L.V.M.
"You have the very best online ordering web pages I have EVER used!"
- M. S.
"Your web site is great! Very original and amusing. Wish I could say that about more sites on the web. Best regards."
- B. Graves
"This was the second time I ordered supplies from your store....You have made a loyal customer"
- John M.
"Thank you! All I can say is 'WOW'! Shipment was 'faster than a speeding bullet'!!"
- Nancy S.
"My price comparison was to a plumbing store in Albany, I was told I would have to pay $280. I am ordering
from you for less than $100."
- J. E., Albany, New York
"Thank you very much for coordinating the prompt delivery I had requested. Thank you for your assistance and expeditious service."
- Howard G.
"After searching for what seemed like weeks to find the perfect filtered water faucet for our new kitchen, I came across your site. I immediately found a faucet that would meet our needs and ordered it. Not only was your price very fair, but the item arrived less than a week later. The quality was more than I expected - leaving me a very satisfied customer. I count this as one of my best Internet shopping experiencs to date."
- Andreas Walter, Ellicott City, MD 21043
"Thanks for the awesome follow up."
- G. Kastner, Savage, MN
"I just want to say Thank you for finding the parts I needed to repair my toilets. I know the order was small, but it was handled timely and efficiently."
- Wm. Cornell, Santa Rosa, CA
"Thanks Chris for helping in locating the right part. Once again employees like you is what brings repeat business back. I will let the word out about using PlumbingSupply Group as an excellent source for plumbing supplies. Thanks for your help."
- Ted Romero, La Mirada, California 90638-1908
We have received MANY hundreds (if not thousands) of other complimentary notes from our wonderful customers. We (obviously) can't show them all here. We hope that you are convinced that we do try harder. That we do care.
That we operate on the Internet, are a forward looking Internet plumbing supplier, but with old fashioned work ethics. We want to treat you like we would want to be treated.
We are here for the long run.
click here to go to our next customer testimonials page
click here to read many great quotes, such as:
"I have never let my schooling interfere with my education."
-- by Mark Twain
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