"Why can't I install the T-K3-PRO myself???"
Improper installation of the T-K3-PRO could create carbon monoxide gas and other dangerous gases. Installation of this unit by persons other than professionally trained technicians voids the warranty.
"What is HRS35 copper???"
HRS35 copper is an alloy that is 99.5% pure copper with a .5% mixture of other elements. These other elements include small amounts of tin (Sn), cobalt (Co), zinc (Zn), nickel (Ni), and phosphorous (P). The mixture of these elements produces a stronger copper alloy that has increased durability and resistance to heat fatigue and out-performs standard copper while still maintaining its advantages.
"If these units don't have a tank, how do they know when to turn on???"
These tankless water heaters have a flow switch built into them. When you turn on the hot side of a faucet the water begins moving. Once the water is traveling at minimum flow rate for the heater, the flow switch will turn on the gas or electricity.
"What's the difference between a conventional flue and a direct vent???"
A conventional flue is what most people are familiar with. It typically consists of a double-wall flue pipe going from the top of the heater through the roof, venting outside. The fixture draws its combustion air from the space around it (utility room, garage, hallway, etc.). A direct-vent unit vents and draws its combustion air through a specially designed pipe from the outside via an adjacent wall.
"I live in an area where it freezes, what can I do to protect the heater from freezing???"
We recommend you use the TK-BF01 exhaust back flow prevention kit to prevent cold air from entering the vent and causing the heat exchanger to freeze.
"Will an instantaneous water heater save me money on my utility bills???"
Yes, in most applications you will see a savings. There are some variables that could reduce the amount you save. One example is you will not run out of hot water, so longer showers could cut into your savings. Also, the cost of electricity, propane and natural gas in your area will affect the amount of money saved. The higher the cost for the energy type used to heat your water, the quicker you will recover the higher initial cost of installing a tankless versus tank style water heater.
Positives:
You will never run out of hot water. "You want an hour long shower? No problem!"
Electric units can be installed at the point of use.
You're not paying energy costs to heat water 24 hours a day.
They're easy to install.
Our electric units don't require a T&P valve. (No tank!)
Installing a tankless water heater will indeed
be a bonus to the environment (why should we choose wastefulness when
we're talking about finite natural resources)?
Negatives:
They all need a minimum flow rate & pressure to turn on.
The faster water flows through them, the lower the temperature rise. So, if you expect to take a shower while the clothes washer is running, you will need to select a unit sized to your hot water flow requirements. (Gas units handle this a little better than electric models)
Electric units need heavy gauge wire. Example: the 9.5kw must have 8ga wire and a 50amp breaker.
Gas units need a much larger, special flue pipe and larger gas supply than a conventional water heater.
At times they can produce very hot water. It's easier to get scalded.
Gas units are more complicated than a conventional water heater.
With some brands, parts are hard to find (not a negative if you originally purchase from us, as we like to carry parts for the units that we sell).
Summary:
Tankless water heaters have their place. They're not "the answer" to every hot water need, but if they're used correctly they can be the solution to many of them.
"Your products specify the 'temp. rise' based on the GPM flow; what do you mean by this???"
Temperature rise is the amount the heater raises the temperature of the incoming water, based on the flow rate shown of that water.
"What are the best reasons to install a Scale Inhibitor System???"
The system inhibits scale build-up and protects the piping from corrosion, which helps maintain efficiency and extends the life of the system.
"How does the Hot Water Heater Scale Inhibitor System prevent corrosion???"
It forms a thin protective layer on the inside of pipes and metal parts. This film or layer is microscopic in thickness and will not build up over time.
"What happens if you don't change cartridges often enough on the Scale Inhibitor System???"
The original water condition and problem will reappear. Hardness will begin
to build up again, which you want to avoid.
"Is the Hot Water Heater Scale Inhibitor System's active ingredient safe???"
Yes! All ingredients used are 100% pure food grade materials. They are approved by the USDA and meet purity requirements as a food additive by the World Health Organization.
"Will the Hot Water Heater Scale Inhibitor System change the taste or odor of water????"
No. The active ingredient is colorless, tasteless, and odorless when used as recommended.
