"I've bought the #7 seals elsewhere but they haven't lasted long?"
We only sell O.E.M. (original equipment mfr) Ifo parts. When comparing our O.E.M. If parts, with most water conditions our "genuine" ones should probably last a lot longer than "will fits." We always recommend genuine Ifo parts and not "will fits." We discourage you from installing automatic bowl cleaners. Most contain chlorine which will/can age and harm toilet seals.
We have been told by one customer that his municipal water supplier switched from using chlorine to using chloramine for disinfecting the water. He states that they did this to reduce their liability since chlorine is a poisonous gas and chloramine is a much less toxic liquid. He also states that it (chloramine) attacks the molecular structure of rubber rings, causing them to deform and thus leak within a relatively short period of time. We are not aware of any manufacturer offering better quality Ifo parts than us but that is not to say that the rubber Ifo rings that we offer won't be destroyed quickly by some chemicals. We offer the best that are available anywhere. If you have chlorine in your water we highly recommend that you consider installing a whole house water filter (we sell them, just click here).

"You list most of the parts shown, but not all. Can I order other Ifo parts from you?"
What we list for Ifo parts is all that we offer. Ifo parts are very hard to get for us, but we do offer them to our customers as a courtesy. What we mean is: the parts are expensive, in our view; but we cannot control that, in this case, because there are few sources for Ifo parts.

"I just received my IFO #4 flush valve, and it seems to be too short. Did you send me the wrong product, or is there a different version of this product manufactured?"
The product should be as pictured on our page. You may need to adjust the height of the rod by unthreading (turning) the top white plastic peice of the unit until the desired height is accomplished.

"For the #10 fill valve you say that another part will fit? It costs so little, are you sure that a Fluidmaster 400 will fit/work?"
Yes, we are sure. We could sell a valve that would also fit for 4-6 times the price but believe us; this one WILL fit and work as well as the original one.

"Can I buy a complete Ifo toilet from you?"
We have no source for new, complete Ifo toilets. We only sell Ifo toilet parts listed above as well as Pressalit toilets seats some of which will fit on some Ifo toilets.

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